Effective Date: 18 August 2024
Welcome to Sofa Serenity! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us through our official social media channels.
1. Information We Collect
We collect various types of information, including:
- Personal Information: Name, email address, phone number, delivery address, and payment information when you place an order.
- Usage Data: Information about your interactions with our website, such as pages visited, time spent on pages, and referring URLs.
- Cookies: Small data files stored on your device to enhance your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, and promotional offers.
- To improve our website, products, and services based on your feedback and usage patterns.
- To personalize your experience on our site and offer relevant products.
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners for the following reasons:
- Service Providers: To process payments, deliver orders, and manage our website.
- Legal Compliance: To comply with legal obligations, such as court orders or law enforcement requests.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing communications from us.
- Request a copy of the information we hold about you.
To exercise these rights, please contact us at contact@serenitysofa.co.uk.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
Email: contact@serenitysofa.co.uk
Phone: +44 7438 988897